Shipping policy

DELIVERY INFO & RETURN POLICY
On most orders within the continental USA
We use FedEx or UPS for shipping orders in the US and Internationally.
For international orders please email us at thedryeyedoctor.net for a price quote and shipping rate estimate

Returned Goods Policy

1. Goods will be accepted for return for the following reasons:
• A. If incorrect items were shipped.
• B. If defective items were shipped.
• C. If defective goods are covered by the standard warranty.
• D. If the goods were sent on an evaluation basis.

2. To return goods, contact a Customer Service Representative by phone at 833-4DRYEYE for an RGA #(Return Goods Authorization)
The RGA# must also be clearly indicated on the outside of the returned package. Please include the following information:
• A. Reason you wish to return the goods.
• B. Quantity, Description, Product Item number.
• C. Original purchase date.
• D. Customer Purchase Order Number and The Dry Eye Doctor’s Invoice Number.
3. All instruments that have been used must be cleaned and DISINFECTED prior to shipment.
4. Shipment must be returned prepaid by customer, unless prior authorization is given for customer to use The Dry Eye Doctor's shipping account number.
Freight collect shipments will not be accepted.
5. If customer intends to return equipment ordered in error, the following restocking charges and terms may apply:
• A. 25% restocking fee will apply over 30 days and up to 90 days from date of shipment.
• B. Goods must be returned in the original packaging and in marketable condition.
• C. Refurbishing and replacement charges will be added to the 25% restocking charge for damaged and/ or missing items.
6. NO RETURNS AFTER 90 DAYS
7. No returns or refund on sterile, single-use disposable products.
F. NO REFUND WILL BE MADE ON CUSTOMIZED INSTRUMENTS

All returns should be sent to:
The Dry Eye Doctor, Inc.
Attn: Returns
5325 Lake Pointe Center Drive
Suite 100
Cumming, Georgia 30041 U.S.A.

For questions please call : 833-4DRYEYE
Or email: ejames@thedryeyedoctor.net